Frequently Asked Questions

UltraCarat specializes in the production and distribution of lab-grown diamonds. The company is dedicated to crafting and offering high-quality, sustainable diamonds that meet the demands of discerning customers.

At UltraCarat, our brand is defined by a dedication to precision, innovation, and a commitment to sustainably produced lab-grown diamonds. We focus on delivering high-quality diamonds that meet the ethical standards of today's market. Through expert craftsmanship and state-of-the-art technology, Ultracarat ensures that each diamond we produce and distribute reflects the beauty and brilliance expected by our clients.

UltraCarat guarantees conflict-free diamonds through strict adherence to the Kimberley Process and rigorous supplier vetting, ensuring ethical and sustainable sourcing.

UltraCarat operates primarily online, with an office located in Delaware. This approach allows us to minimize overhead costs while maintaining a strong focus on crafting premium-quality diamonds. Our commitment to exceptional service enables us to offer competitive pricing compared to both local and online jewelers. Enjoy free shipping on every order, along with the convenience of a 10-day return policy.

At UltraCarat, we source the finest diamonds and use cutting-edge tools to craft them with precision. Our highly skilled artisans ensure that every piece meets the highest standards of quality. Each UltraCarat creation is accompanied by a diamond certificate for added assurance.

UltraCarat ensures conflict-free diamonds by strictly following the Kimberley Process and thoroughly vetting our suppliers. Our dedication to ethical and sustainable sourcing goes beyond mere compliance, guaranteeing that every diamond is responsibly and ethically obtained.

We keep our prices affordable by handling production directly and working efficiently with our in-house manufacturer. Our small, talented team maintains top-notch quality while avoiding unnecessary costs, ensuring you receive the best without overspending!

Your personal information is always kept confidential and is never shared or sold to third parties.

Your confidential details, provided during your purchase with us, are completely secure and shielded through advanced encryption.

Man-made diamonds and natural diamonds have the exact same look and chemical makeup. They both sparkle in the same way.

A lab-grown diamond comes with a detailed report from a reputable laboratory such as IGI, GRA, or GIA, outlining its "4 Cs" – cut, color, clarity, and carat weight. Even when the diamond is set in jewelry, the grading report is always provided. For IGI-graded lab-grown diamonds, the grading report can also be accessed online. Your purchase will include a laser inscription on the diamond's girdle, and the receipt will display the report number for convenient lookup and printing. In some cases, due to the urgency of an order, the certificate may not be included in the initial shipment. However, you can rest assured that we will promptly send your certificate separately via our trusted shipping partner. Please note that a $25 fee will apply if you require a physical copy of the certificate.

No, We don’t provide the ASET image for the diamonds.

Absolutely! We fully support our products and aim for your complete satisfaction with every purchase. If, for any reason, you're not entirely happy with your diamond or jewelry piece, you can return it for a full refund within 10 days, starting from the day you receive the product.

Our warranty covers any issues with your purchase right from the moment you receive it. Within 10 days of your purchase, we will address any loose prongs, provide polishing, or apply rhodium plating if necessary. We stand by the quality of our products, but if you encounter any defects or problems, please contact us right away. For concerns not covered by the warranty, simply let us know. We will inspect your item and provide you with the cost for any additional services needed.

We do not offer cleaning services or additional care for the jewelry sold on our website, as our focus is on providing the best possible prices without middleman fees or extra markups. Offering such services would not be financially feasible for our business model. However, it is important to regularly maintain your jewelry. Over time, prongs on rings may loosen and may need to be tightened or replaced to ensure diamonds remain secure. We highly recommend having your jewelry settings checked by a professional at least once a year to prevent any issues.

Certainly! You can easily place an order on our website for any of the products showcased. Every item on UltraCarat's website is ready for purchase.

At UltraCarat, we stand behind our products, ensuring a worry-free shopping experience with our money-back guarantee. Once your product arrives, try it on and enjoy its quality. We’re confident you’ll fall in love with it. If, however, you’re not fully satisfied, you can take advantage of our easy return policy within 10 days. Your satisfaction is our top priority, and we’re committed to making your shopping experience a positive one.

If you need any sort of assistance from us the number mentioned below is available 24 hours a day, 7 days a week. Customer service: +91 99047 47831.

For questions about your order, call Customer Service at +91 99047 47831, 24 hours a day, 7 days a week, or send an email. You can check your order status online by clicking here. You will need to login.

Crafting takes up to 1 or 2 weeks for Ring/Fine Jewelry. and Creating side stones in pear, marquise, or oval shapes takes about 3 to 4 days. However, if you opt for different shapes, the crafting time for the ring or jewelry can be extended to 1 to 2 weeks. Additionally, there may be an extra crafting time for the jewelry itself.

Sure thing! After you've placed your order, we'll send you the CAD/3D design within 48 business hours via email.

Certainly! Kindly provide the website link, and we'll ensure to offer you a better price.

Yes, We can do that. Please write in the “order notes” section for discreet packaging.

Certainly! Feel free to place your order by giving us a call at +91 99047 47831. Our friendly Customer Service team is ready to assist you over the phone.

We prioritize your privacy. Our communications are discreet, and deliveries won't have any brand labels. We'll confirm a convenient delivery date with you and provide a tracking code once your custom ring is on its way. Your satisfaction and confidentiality matter most to us.

Yes! I can help you find a ring ASAP. For Urgent Order simply contact our support team via chat or email at support@ultracarat.com.

To find your ring size, you can explore a ring size chart by clicking here. Alternatively, for the most accurate measurement, we recommend visiting a nearby jewelry store where they can professionally measure your ring size. This ensures 100% accuracy.

To find your perfect ring size, you can use our easy-to-follow ring size chart by clicking here. For the most accurate measurement, we recommend visiting a local jewelry store. If you happen to choose the wrong size, don't worry! We offer a complimentary resizing option within 10 days for all rings purchased from UltraCarat, except for platinum rings, which cannot be resized.  To start the resizing process, simply contact our support team via chat or email at support@ultracarat.com. Please have your order number and the correct size ready to help speed up the process. Your satisfaction is our top priority!

Certainly! If you need to resize a ring purchased from UltraCarat, we offer a complimentary resizing service within 10 days. Simply contact our support team via chat or email at support@ultracarat.com, and have your order number and desired size ready to expedite the process. Please note that our resizing policy does not apply to platinum rings, as they cannot be resized.

Rings generally take about one week to craft. If you order in-store, we may be able to complete simpler designs more quickly. Let your consultant know if you need your ring sooner, and they can help you find the best solution for your timeframe.

Unsure of your partner's ring size? Our experts can assist with a smart estimate by taking into account factors such as clothing size and height. A photo showing their hand can also be helpful for our consultants. If the ring doesn’t fit perfectly, we offer free resizing for your UltraCarat ring. For more details, please refer to our comprehensive Ring Size guide.

Yes, you can customize your design according to your needs.

Certainly! We're happy to provide custom engraving upon request. Keep in mind that once an item is engraved, we can't accept returns for a full refund.

Absolutely! We love adding a personal touch to your jewelry! When you're placing your order, just look out for the "order notes" section during checkout. That's where you can jot down any special instructions for engraving or customization. We're here to make your piece uniquely yours, so feel free to let us know how we can make it perfect for you!

Yes, we offer anniversary, birthday or special occasion jewelry.

Yes, you can include a personalized gift message with my purchase?

Yes, Special/bespoke orders can be returned & eligible for refund.

The CAD/3D design for your custom request is absolutely free. We're happy to provide unlimited revisions until you're completely satisfied. However, if you decide to make more than two adjustments to the ring setting, there will be a $20 fee for each subsequent CAD & 3D design.

While our standard offering includes diamonds up to 3.5 carats in size, if you are interested in diamonds of 3.5 carats or larger, please feel free to reach out to our support team at support@ultracarat.com for personalized assistance.

We take pride in crafting all our jewelry, with diamonds sourced directly from our own factory. By cutting out middlemen as direct manufacturers, we offer you the most competitive prices. Our commitment to combining exceptional quality with affordability sets us apart from any other diamond or jewelry retailer.

We promise top-notch products at unbeatable prices. Feel confident while shopping knowing that if you find the same item elsewhere for less, just send us the link and we'll try to beat that price. Easy as that!

Absolutely! Lab-grown diamonds are environmentally friendly and conflict-free. Created in a lab rather than mined from the earth, they help reduce environmental impact and avoid the issues associated with traditional diamond mining, such as environmental damage and conflict. By choosing lab-grown diamonds, you’re supporting a more sustainable and ethical practice.

Our skilled designer makes diamonds by looking at what people like in the market right now. They pay close attention to what's popular and use that info to create beautiful designs that people will love.

Without using any tools, it's not possible to distinguish between a natural diamond and a lab-grown one. Specialized equipment and training are necessary to make that distinction, and they can be quite costly.

When we ship your order, we include an independent report from IGI, GIA, or GRA to guarantee the quality and precision of your product. This report serves as a certification of authenticity. For added assurance, you can have it verified by a local gemologist, who can compare the report's details with your product to confirm its credibility.

Our carefully measured diamonds show a slight difference of plus/minus 0.10mm.

We only offer settings when you buy a center stone from UltraCarat. Our settings are meticulously crafted and customized for each unique center diamond to guarantee the best quality in the final piece. This ensures a perfect match between the setting and the chosen diamond.

Explore our beautiful collection of jewelry, featuring elegant pendants and delightful earrings, which are offered without a formal certificate. We stand by the exceptional quality of our diamonds, ensuring DEF color and VVS/VS clarity for each piece. For added peace of mind, all diamond rings come with a diamond certificate, providing extra value and assurance for your purchase.

We primarily offer lab-grown diamonds. However, if you specifically require natural diamonds, you can contact support@ultracarat.com for further assistance.

We gladly accept a variety of payment methods, including Visa, MasterCard, American Express, Discover, Stripe, PayPal, AfterPay, Klarna, and Splitit. For orders over $1,000, many customers choose to use wire transfers, which offer a 2% discount off our listed prices. Once you place an order and select this payment method, we will provide detailed instructions for completing the transfer. Please note that items will only be shipped after we receive confirmation from our bank.

If you have any questions or need assistance, please reach out to us via email or call/WhatsApp us at +91 99047 47831. To prevent order cancellation due to non-payment, please ensure payment is completed within 2 business days. We appreciate your understanding.

Yes. Bank wire/wise.com customers receive a 2% discount off their entire order. Please request a coupon code from our support.

Yes. Customers who use bank wire or Wise.com for payment can enjoy a 2% discount on their entire order. Just reach out to our support team to get the coupon code.

No, We don’t collect sales tax on orders that are shipped from our South Asia Locations.

Yes! If you prefer to use two different cards for payment, kindly place your order by calling our customer service at +91 99047 47831. Our team is ready to assist you around the clock, seven days a week.

Yes. We do offer EMI/finance with Splitit, AfterPay and Klarna.

Yes, we offer gift Cards. For that You can reach out to our support team via chat or email at support@ultracarat.com.

Please refer to this article: https://www.klarna.com/us/customer-service/why-was-my-purchase-not-approved-with-klarna/

No, We don't currently take cryptocurrency as payment. However, if you're having trouble finding a suitable payment method for your order, we're open to exploring alternative options.

Yes, We do ship WORLDWIDE.

Free Shipping: Orders usually dispatch within 7 to 10 business days. Express Shipping ($150): Orders typically dispatch within 2 to 5 business days. Please note that transit times are not included in the lead times above, as they can vary significantly. If you need your order to be shipped by or arrive by a specific date, please indicate this in the “order notes” section during checkout. We will do our best to accommodate your request and will contact you if necessary to advise on the best possible solution. Note: We do not ship on weekends or holidays.

Yes, Please email us on support@ultracarat.com – We will try our best to make it as fast as we can.

Inside the package, you'll find a stunning Diamond Ring along with a printed certificate from renowned gem laboratories like IGI, GIA, or GRA. Please note, for diamonds under 1 carat or total cart value below $2,500, the certificate will be shipped separately.

Yes. All of our shipments are 100% insured.

For all the orders below $2,500 cart total – The diamond certificate shipped with individual shipment via USPS/UPS/FedEx/DHL.

After dispatch, expect your delivery in 7-10 business days. Keep in mind that crafting time for rings and fine jewelry is not included in this period.

Check the status of your recent purchases by heading to the "Orders" section within your "My Account" page. Once your items are on their way, you can easily track the delivery progress using the provided tracking number on the shipping company's website. Keep an eye out for updates!

If you reside in India, Hong Kong, or Dubai, you won't have to worry about customs duties or taxes when ordering from us. For customers in other countries, please note that you may be required to pay duties and taxes upon the package's arrival. The courier will contact you to collect any applicable fees. The exact amount depends on your state or country government, so please check your government's website for specific information. It's important to be aware that we cannot guarantee a lower invoice.

For assistance with tracking your package, feel free to reach out to us! You can drop us an email at support@ultracarat.com, or give our friendly customer service team a call at +91 99047 47831. We're available Monday to Friday from 9:00 AM to 5:00 PM Eastern Time, and we'll be happy to help you with any questions you may have.

Oftentimes we can set up a hold for pickup at an approved local FedEx/DHL location. Reach out to a support representative in chat or email support@ultracarat.com for help setting it up.

At UltraCarat, we take extra measures to ensure the safety of your delivery. Your order is covered by transit insurance and requires a signature upon delivery for added protection. In the unlikely event that your package is lost, you will receive a full refund.

We will handle locating your shipment and, once it is found, we will return the diamond or product to you. This process generally takes 4 to 6 weeks. Your patience and cooperation are greatly appreciated to ensure the best outcome. Thank you for your understanding.

When you purchase diamond jewelry from us, you won’t encounter any additional fees such as “middle-man charges” that some retailers may impose. Our aim is to offer you high-quality diamonds at fair prices by keeping our profit margins low. To further ensure your satisfaction, we provide a 10-day return policy. Please note that occasionally, multiple customers may be interested in the same diamond or piece of jewelry. If a purchase is returned within the 10-day window, we will make it available to other interested buyers. This helps us maintain a fair market and ensures that our diamonds find their perfect match. The 10-day return period begins from the date you receive your product.

You have 24-48 Hr to cancel any order after Ordering it.

If you cancel your order, you can expect a refund to be credited back to your original payment method within 1 to 3 business days.

Sure! We can update your address before sending out your order. Once it's dispatched, we can't make any changes to the address

Returns are accepted only within the specified return period. The product must be in its original, unused condition and include all relevant certificates. Please note that returns are not allowed for round and fancy-shaped melee or calibrated diamonds. Additionally, we cannot accept returns for price match or custom orders.

You will have to send us an email on support@ultracarat.com along with the order number & the reason for your return. Note: Two returns/exchanges are allowed per customer, per year.

You can return the product within 10 days of getting it. After that, returning the product is not allowed.

Free returns are available for our valued customers in the United States. International customers enjoy a benefit too – we'll cover up to $50 in return shipping costs within the 10-day return period. If the return shipping cost surpasses $50, you'll just be responsible for the extra amount. Easy and hassle-free!

Unfortunately, the reason for the return doesn't meet our policy requirements.

After you've sent us an email requesting a return, our team will respond with simple instructions for the next steps. Keep in mind that each customer is allowed two returns or exchanges per year.

Refunds are always returned to the same account or card that was used for the initial purchase.

International customers may experience a reduced refund amount due to currency conversion fees imposed by their banks. We have successfully processed a full refund, which may include additional charges from currency conversion. If you require a refund receipt, kindly reach out to us at support@ultracarat.com.  It is advisable to contact your bank to explore potential ways to minimize these fees, as they have the primary authority and may offer assistance. Please be aware that we are not accountable for any currency conversion charges that may have been applied.

No need for you to worry – a confirmation email about your refund initiation will be on its way soon. Expect your refund to be in your hands within 1-3 business days.

Once we confirm your refund approval, rest assured you'll receive it. Occasionally, we encounter technical hiccups that might cause a delay in the refund process. If you find the wait extended, reach out to us for assistance.

It’s our pleasure to offer you the highest quality customer care and the finest diamonds. Call our customer service at +91 99047 47831 or email support@ultracarat.com. You can place your order here or ask us any questions about your previously placed order. We’ll be happy to help.

Yes, we do! We understand that ordering online can be challenging, so we’d be delighted to e-meet you and showcase our rings, diamonds, and other jewelry pieces. 

Absolutely! We schedule appointments to ensure we're fully prepared for your visit and can provide a personalized consultation. Booking in advance helps us avoid any inconvenience and guarantees that a design consultant will be available to assist you, making the process smooth and tailored to your specific needs.

A gemologist specializes in identifying, grading, and evaluating gemstones. They assess factors like color, clarity, cut, and carat weight to determine quality and value. Gemologists work in labs, jewelry stores, or as consultants, providing services such as appraisals and certification of gemstones. They also stay informed about industry trends and ethical sourcing practices.

Yes, Gemologists available to assist you in your purchase.

At UltraCarat, we are committed to excellence and exceptional customer service. Our certified gemologists are dedicated to helping you make informed and confident decisions. With extensive expertise in gemology, our team provides the best guidance to ensure you find the perfect diamond. Each diamond in our collection is accompanied by an independent laboratory report from renowned institutions such as the International Gemological Institute (IGI), HRD Antwerp, Gemological Institute of America (GIA), and The Global Gemological Research Association (GRA). These reports confirm the authenticity and quality of each diamond, detailing its unique characteristics. We are affiliated with prestigious institutions, ensuring that our lab reports meet the high standards expected from these gemological authorities. Trust our expertise for personalized assistance and answers to your questions. We are here to help you select a diamond that meets your desires and expectations.

When you purchase a diamond or gemstone from us, you'll receive a comprehensive certificate from a reputable gemological institute. This certificate provides detailed information about your stone, including its size, clarity, color, cut, and weight, following a widely recognized grading system for accuracy and reliability. Each piece featured on our website comes with a certificate that details not only the gem but also any diamonds and precious metals used. For example, if your item includes gold, the certificate will specify its purity and weight. By including these certificates with your order, we aim to be transparent and build trust. This ensures you have all the necessary information to understand the true value of your purchase and reflects our commitment to delivering high-quality products.

GIA, the Gemological Institute of America, introduced the 4Cs as a widely acknowledged grading system for evaluating diamonds. These criteria include Cut, Carat, Color, and Clarity, providing a comprehensive assessment of a diamond's quality and characteristics.

In today's world, the extraction of diamonds and gemstones can sometimes be associated with unethical practices, including human rights abuses, child exploitation, and environmental harm. Conflict-free diamonds, on the other hand, guarantee that these precious stones are sourced ethically from suppliers dedicated to avoiding such practices.

In the diamond trade, this term indicates that the diamond is clear and free of visible imperfections when viewed with the naked eye from a distance of approximately twelve to fifteen inches. Generally, diamonds with SI clarity or higher are considered to be eye-clean.

Many people mistakenly equate the term "cut" with a diamond's shape, such as round or oval. In reality, "cut" refers to the craftsmanship of the diamond. A well-cut diamond dazzles with exceptional fire and brilliance, captivating the eye with ease. In contrast, a poorly cut diamond lacks sparkle and fails to stand out. Interestingly, a superbly cut diamond can appear larger than other diamonds of the same weight. This is why the cut grade is so crucial in evaluating diamonds.

Each diamond undergoes a detailed examination to produce a unique certificate that highlights its specific features. These certificates utilize a widely accepted system to detail the diamond's attributes and adhere to the highest grading standards.

IGI certificates are provided by the International Gemological Institute, an independent lab specializing in evaluating and certifying gemstones and jewelry. These certificates offer comprehensive details about the gemstone's quality and characteristics, helping both consumers and professionals accurately assess its value.

We offer diamonds that have been enhanced to improve their clarity and beauty. These treated diamonds are sourced from natural earth mines. When making a purchase, please remember to request a copy of your diamond's certification.

We use advanced laser enhancement and filling techniques to improve diamonds. This process does not leave any visible marks or increase the carat weight. The diamonds retain their 100% authenticity while benefiting from enhanced clarity. Although the quality is elevated, the cost remains lower compared to non-enhanced diamonds with similar clarity grades.

Lab-grown diamonds are man-made but possess the same authenticity as natural diamonds. Created in laboratories through high pressure and heat, they are nearly indistinguishable from their natural counterparts. While specialized machines like DiamondSure and DiamondView can detect subtle differences, these are not visible to the naked eye.  Lab-grown diamonds are 40-60% more affordable than natural diamonds due to more efficient production methods. Additionally, they ensure ethical practices and have a smaller environmental impact compared to traditional mining.