Shipping policy

Thank you for visiting and shopping at CaratBee. Following are the terms and conditions that constitute our Shipping Policy.

Shipment Processing Time

• We typically process orders for dispatch within 7-10 business days, excluding weekends and holidays.
• If we experience a high volume of orders, there might be minor delays; we appreciate your patience.
• Please allow extra transit time for delivery. If there's a significant shipping delay, we'll promptly update you via email or phone.
• All shipments are insured and delivered by our partners: FedEx, DHL, UPS, or USPS.

Shipping Rates & Delivery Estimates

For information on shipping rates and estimated delivery times, feel free to refer to the details below.

Shipment Method	Total Arriving Time	Estimated Dispatch Time	Estimated Delivery Time	Shipment Cost
Free Shipping	15-22 days	9-12 Business Days	5-8 Business Days	Free
Express Shipping	14-18 days	9-12 Business Days	2-5 Business Days	$75

• After dispatch, expect your order to arrive within 7-10 business days, excluding the crafting time for rings and fine jewelry. Note that shipments via World Class Shipping Company may experience delays of 3-7 working days within the EU due to their unique operational system.
• A shipping fee of USD 35 applies to orders up to $500.

Shipment Confirmation & Order Tracking

• You'll receive a Shipment Confirmation email with active tracking numbers within 24-48 hours after your order is shipped. To check your order status, click here.

Customs, Duties, and Taxes

• Customers from India, Hong Kong, or Dubai are exempt from customs duties and taxes. CaratBee is not responsible for any customs or taxes applied during or after shipping; these costs are the customer's responsibility (tariffs, taxes, etc.).

Lost/Stolen

• Your order is fully insured during transit, and we ensure its safe arrival. A signature is required for all packages. If your order is lost, a full refund will be issued.